Account Manager
Never pay for any notarisation, certificate or assessment as part of any recruitment process.
When in doubt, contact us
Key Responsibilities Operational Excellence Manage daily team operations and communicate campaign requirements Coordinate with Workforce Management on scheduling Ensure KPIs and quality standards are met Drive process improvements and oversee effective escalations People Management Monitor team performance and provide coaching and feedback Motivate the team and administer performance reviews Support career development to maintain a high-performing, engaged workforce Reporting & Collaboration Deliver statistical reports to management Support staffing and training initiatives Uphold workplace health and safety policies Requirements Education Bachelor's degree in Information Systems, Business Administration, or related field Experience Minimum 2 years in a supervisory/managerial role within a contact centre Skills Strong leadership, communication, analytical, and problem-solving abilities Proficiency in computer applications Hands-on management style Knowledge of contact centre best practices go to method of application »