Account Manager AM
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Responsibilities
- Conduct pre-disbursement KYC visits to validate customer and business information.
- Ensure documentation completeness and seamless handover for disbursement.
- Serve as the primary point of contact for client engagement post-disbursement.
- Drive repayment follow-up, arrears management, and collections discipline.
- Prevent churn by maintaining active customer engagement and early risk detection.
- Drive renewals, top-ups, and cross-sell opportunities across Avenews’ products.
- Track utilization, repayment trends, and customer behavior to inform interventions.
- Generate accurate reports on portfolio status, risks, and customer satisfaction.
Requirements
- Bachelor’s degree in Finance, Business, Agribusiness, or related field.
- Minimum 2 years’ experience in account management, credit operations, or SME financing.
- Strong understanding of credit processes and CBK regulatory expectations.
- Proven track record in relationship management and collections.
- Excellent communication, negotiation, and analytical skills