Applications Specialist - Customer Experience Systems
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Industry Banking / Financial Services Founded 2016 Type Public Website https://ke.kcbbankgroup.com Address
View All Jobs at KCB Bank Kenya
Job Description
- Backend administration of CX Systems – Dynamics CRM (Customer Service and Sales), Integrated Customer Experience system and Voice of the Customer insight systems
- Dynamics CRM – Deployment, License Management, Service Uptime, Reports Management and Workflow maintenance
- Engaging, coordinating and working with applications’ vendors for escalations, upgrades, health checks and maintenance reviews for Customer Experience systems
- Designing, planning and budgeting for system enhancements and/or related requirements
- Perform work in compliance with specified security and assurance requirements
- Manage and ensure continuous performance tuning, upgrades and resource utilization as required
- Governance - Create and maintain documentation as it relates to system configuration, Licensing, mapping, and processes in compliance with policies and procedures
- Planning, organizing and performing DR test exercises as required
- Planning, Scheduling and organizing of monthly Service review meetings with system vendors
Education
- Bachelor’s Degree Information Technology, Computer Science, or a related discipline
Professional Qualifications
- MOUS/ MCP/ MCSE /MCITP/MCTS/Dynamics 365 certification
Total Minimum No of Years Experience Required
- 3 Years