Area Supervisor

About the Role

• What if you could lead an entire area within a region, bringing kitchens, schools and teams together to deliver safe, reliable and impactful service to thousands of learners? 
• As an Area Supervisor, you will own the day-to-day performance of your assigned area, connecting kitchen production, delivery and school consumption to ensure everything works together seamlessly.
• You’ll lead teams, solve operational challenges and drive performance across Cost, Production, Delivery, Consumption, Experience, Safety and Controls, turning priorities into results on the ground.

Scope

• Lead one assigned area, covering its kitchens, schools and direct reports.
• Own area performance across all seven operational domains.
• Identify and resolve challenges, ensuring actions have clear owners and are followed through to closure.
• Build safe, consistent and high-performing operations that deliver for learners every day.

This is a hands-on leadership role for someone who enjoys solving problems, developing teams and seeing the direct impact of their work.

KEY RESPONSIBILITIES

• Own area cost per meal and budget performance; analyse cost and volume variance and agree recovery actions with Finance and the Regional Manager.
• Own Production and Delivery performance; kitchen readiness, yield, dispatch and OTIF coordinating Area Operation Officers, Kitchen Managers and Logistics to resolve handoff failures.
• Own Consumption and Experience performance; tapping utilisation, wallet utilisation, feeding consistency and escalation resolution coordinating PDA and school support functions.
• Maintain Safety and Control standards; ensure critical risks are escalated immediately, and corrective actions are closed with evidence.
• Resolve competing production and consumption priorities, including conflicting instructions to dual-role Kitchen Officers; arbitrate and escalate where authority sits above area level.
• Coordinate support-function commitments; Logistics, FS&Q, Supply Chain, Facilities and school support and escalate unresolved constraints to the RM.
• Coach direct reports, manage their performance, assess staffing coverage and provide reliable area reporting and risk visibility to the RM.

MINIMUM REQUIREMENTS
Education:

• University degree or equivalent

Experience:

• 2-3 Years of demonstrated experience owning end-to-end operations across multiple sites in a high-volume distribution or comparable environment. 
• Track record of integrating cross-functional delivery,  production, logistics, and service, and driving measurable improvement in cost, safety, and service outcomes simultaneously. 
• Experience supervising functional leads, resolving handoff failures, and managing performance across a dispersed team. Familiarity with the Kenyan operating environment is an advantage.

What Success Looks Like

• Kitchen, delivery and schools work as one chain (on-time-in-full 95% or more)
• Cost per meal and budget stay on plan, and you agree on recovery before being asked.
• Learners use the service (tapping above 85%, wallet 75% or more).
• Food safety holds across your area (100% pass, zero tolerance).
• You settle priority clashes fast, and the PDA, AOO and Kitchen Manager know whose call it is.
• Escalations close on time (90% within 48 hours).
• 95% Corrective actions close with evidence by the due date.
• Your team meets its targets and has cover.
• The Regional Manager is never surprised.