Assistant Manager - Insurance
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Industry Consulting Founded N / A Type Private Website http://www.reedsafricaconsult.com/ Address
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Overview
- We are seeking a motivated and experienced Assistant Manager – Insurance to support the management of our insurance operations and client portfolio.
- The successful candidate will be responsible for policy administration, renewals, claims coordination, client servicing, insurer relationships and business development. The role requires a hands-on professional with practical experience in the insurance industry and a strong understanding of the brokerage and agency environment.
- The ideal candidate should be customer-focused, commercially minded and able to manage insurance processes independently while working closely with the Managing Director and the wider team.
Job description
Insurance Operations:
- Manage insurance policy administration and renewals.
- Coordinate underwriting and claims processes.
Client Relationship Management:
- Maintain strong relationships with clients and insurers.
- Address customer inquiries and complaints promptly.
Business Development:
- Identify opportunities for new business and portfolio growth.
- Develop strategies to increase insurance sales.
Compliance and Risk Management:
- Ensure compliance with insurance regulations and company policies.
- Monitor operational risks and recommend mitigation measures.
Team Supervision:
- Supervise and mentor insurance staff.
- Conduct staff performance reviews and training.
Reporting and Analysis:
- Prepare operational and performance reports.
- Analyse insurance trends and business performance.
Requirements
- Bachelor’s Degree in Insurance, Risk Management, Business Administration or a related field.
- Minimum of 3 years’ relevant experience in the insurance industry.
- Experience working in an insurance brokerage or insurance agency is a MUST.
- Practical experience in policy administration, renewals, claims coordination and client servicing.
- Experience in insurance sales or business development is an added advantage.
- Good understanding of the Kenyan insurance industry and regulatory requirements.
- Professional insurance certification such as ACII, COP, IIK or equivalent is an added advantage.