Assistant Manager, Wellness

Purpose for the Job

• To support the Head of Wellness in the strategic planning, operational management and delivery of corporate wellness programmes across clients, ensuring quality service delivery, client engagement, programme impact and portfolio growth.

Duties and Responsiblities

Strategic Wellness & Programme Management

• Translate the wellness strategy into practical client programmes and annual work plans.
• Oversee delivery of holistic wellness initiatives across physical, mental, emotional, financial and social wellbeing.
• Support development of innovative, technology-enabled and data-driven wellness solutions.
• Monitor programme quality, uptake, outcomes and client satisfaction.

Data, Analytics & Health Risk Management

• Use claims, population health and wellness data to identify risks and opportunities.
• Support development of targeted interventions including CDM, Workplace Programmes (WPP), EAP, absence management and preventive health programmes.
• Develop insights and recommendations to improve health outcomes and manage healthcare costs.

Client & Stakeholder Management

• Support strategic relationships with key clients, HR teams and other stakeholders.
• Lead resolution of escalated client and programme issues.
• Support wellness presentations, forums, tenders, proposals and client engagements.

Team Leadership & Programme Governance

• Coordinate and supervise Wellness Officers and programme delivery.
• Allocate work, monitor performance and ensure timely execution of the wellness calendar.
• Maintain quality standards, processes, documentation and reporting.

Provider & Partner Management

• Coordinate wellness, healthcare and specialist providers.
• Support provider evaluation, performance monitoring and service quality.
• Ensure effective coordination across internal and external stakeholders.

Commercial & Business Support

• Support wellness budgeting, P&L management and cost optimisation.
• Identify opportunities to grow wellness services and strengthen client retention.
• Support tenders, proposals, renewals and new business opportunities.

Reporting & Continuous Improvement

• Consolidate programme, engagement, financial and impact reports.
• Use insights to improve programme design, delivery and client value.
• Keep abreast of emerging wellness, digital health and workplace health trends.

Key Result Areas

• Programme delivery and quality.
• Client satisfaction and retention.
• Programme uptake and engagement.
• Health risk interventions.
• Commercial performance.

Key Competencies

• Programme management.
• Client management.
• Data analytics.
• Commercial acumen.
• Communication and presentation.
• Healthcare and wellness knowledge.

Knowledge And Skills Required

• Workplace wellbeing and population health risk management, including CDM, case management, WPP, EAP and preventive health.
• Medical insurance, employee benefits and Kenyan health financing (SHA, private insurers, IRA), including relevant legislation.
• Data analysis and programme evaluation, including ROI and VOI (advanced MS Excel; Power BI or Tableau).
• Strategic planning, programme management and team leadership.
• Stakeholder management and commercial acumen: client relationships, proposals, tenders and business development.

Professional and Academic Qualifications

• A degree in either Nursing, Clinical Medicine, BSc Public or Community Health, Epidemiology, Psychology.
• At least 4 years’ experience in insurance and/or wellness.
• Current registration with the relevant professional regulatory body, where applicable (e.g. Nursing Council of Kenya, Clinical Officers Council, Public Health Officers and Technicians Council, Counsellors and Psychologists Board), with a valid practising licence. Copies of the registration certificate and current practising licence must be submitted with the application.