Associate, Back Office OCT Branch
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Key Responsibilities:
- Carefully vet and process cheques, ensuring accuracy and completeness.
- Scan and correct cheques, notify stakeholders of in-house cheque statuses.
- Reconcile outward cheques, ensuring accuracy against reports.
- Confirm rates with treasury as needed before processing.
- Accurately process the DMS instructions within SLA, minimizing errors.
- Accurately process salaries and EFTs, reconciling accounts.
- Manage standing orders and remittances on time.
- Handle direct debit payments efficiently.
- Timely and accurate processing of internal transfers.
- Address customer calls, queries, and complaints efficiently, resolving issues and promoting cross-selling initiatives.
Academic Qualifications:
- Bachelor’s Degree in Business, Banking or related field.
Work Experience & Competencies Required:
- At least one (1) year relevant experience in a similar role in a similar sized organization.
- Excellent communication and interpersonal skills.
- Ability to speak Chinese language.