Bank Call Centre Agents
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Industry Consulting Founded 1997 Type Private Website http://www.sheerlogic.co.ke/ Address View Park Towers 5th Floor, Uhuru Highway | P.O Box 53026 - 00200 City Square, Nairobi - Kenya
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Job Description
- We are seeking enthusiastic, customer-focused Call Centre Agents to join our team. The successful candidates will be responsible for handling inbound and outbound calls, delivering excellent customer service, and supporting clients in a fast-paced contact centre environment.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently
- Respond to customer inquiries, complaints, and requests in a timely manner
- Provide accurate information about products and services
- Resolve customer issues and escalate where necessary
- Capture and update customer information accurately in the system
- Meet individual and team performance targets (KPIs, SLAs, CSAT)
- Maintain a high level of professionalism and customer satisfaction at all times
Qualifications & Skills
- Minimum of a Degree from a reputable institution.
- Not more than 2 years’ previous experience in call centre in financial industry
- Excellent communication skills (verbal and written)
- Strong listening, problem-solving, and interpersonal skills
- Ability to work in shifts and under pressure
- Computer literate with basic MS Office skills