Barista

Job Purpose

• To prepare and serve high-quality coffee, tea and specialty beverages while providing exceptional customer service, maintaining beverage quality standards and creating an outstanding café experience for guests.

Key Duties and Responsibilities

• Prepare and serve coffee, tea and specialty beverages in accordance with approved recipes.
• Operate and maintain espresso machines and other beverage equipment.
• Welcome guests and provide recommendations on beverages and light refreshments.
• Ensure consistency in beverage quality and presentation.
• Process customer orders and payments using the Point of Sale (POS) system.
• Monitor stock levels of coffee beans, milk and café supplies.
• Maintain cleanliness and hygiene of the coffee station.
• Observe food safety and sanitation standards.
• Promote specialty beverages and upsell menu items.
• Report equipment faults and maintenance requirements.
• Perform daily opening and closing procedures.
• Perform any other duties as may be assigned by the Restaurant Supervisor.

Key Performance Indicators (KPIs)

• Beverage quality consistency.
• Customer satisfaction ratings.
• Beverage sales and upselling performance.
• Compliance with food safety standards.
• Cleanliness of the coffee station.
• Accuracy of POS transactions.
• Beverage preparation time.
• Inventory control.

Education, Skills and Experience

Must have:

• Certificate or Diploma in Food and Beverage Service, Hospitality Management or a related field from a recognized institution.
• Professional Barista training will be an added advantage.
• Minimum of two (2) years' relevant experience as a Barista, preferably in the hospitality industry.
• Knowledge of coffee preparation techniques and espresso equipment.
• Ability to operate Point of Sale (POS) systems.