Billing Officer
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Role Description
- We are seeking a professional, customer-focused, and detail-oriented Billing Officer to join our team. The Billing Officer will play an important role in ensuring that patients have a seamless experience from entry to exit by providing accurate information on services, pricing, and invoicing, while efficiently managing cash and insurance payments.
Key Responsibilities
- Provide patients with accurate and clear information regarding services, pricing, payments, and billing procedures.
- Prepare and process accurate patient bills for diagnostic imaging services.
- Ensure all services provided are correctly captured and billed.
- Verify patient details, requested services, applicable charges and payment requirements before billing.
- Receive and accurately process cash, card, mobile money, insurance, and other approved payments.
- Process insurance payments and ensure required documentation is complete and accurate.
- Issue accurate receipts and maintain proper payment documentation.
- Respond professionally and promptly to patient billing and payment queries.
- Assist with daily billing and payment reconciliations.
- Identify and escalate billing errors, missing charges, payment discrepancies, and other issues.
- Maintain accurate billing and payment records and ensure confidentiality of patient and financial information.
- Provide a professional and courteous experience to patients throughout the billing process.
- Adhere to Sonar Imaging Centre’s billing procedures, financial controls, and service standards.
Qualifications & Experience
- Diploma in Health Records, or an equivalent qualification.
- CPA Part II or equivalent accounting qualification is an added advantage.
- Minimum 2 years’ experience in a similar role within a healthcare environment.
- Basic understanding of billing, financial transactions, and payment reconciliation.
Key Skills
- Medical and patient billing
- Cash and insurance payment processing
- Customer service
- Attention to detail and accuracy
- Payment reconciliation
- Patient communication
- Problem-solving
- Professionalism and confidentiality