Branch Manager
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Industry Building / Construction Founded 1995 Type Private Website http://www.muthokinju.co.ke Address Kyangombe, Old Mombasa Road, next to Kenbro
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Key Purposes
- Drive branch performance to meet or exceed monthly and annual revenue targets.
- Identify new sales opportunities and initiatives to grow the branch's customer base and revenue
- Maintain a clean, organized, welcoming store; uphold service standards; evaluate and improve customer service.
- Oversee on-time, accurate deliveries; resolve logistics issues; ensure complete documentation; track performance and take corrective action Keep the branch clean and organized; oversee daily reporting/documentation; ensure compliance with admin and operational procedures.
- Lead performance management and development; promote teamwork, accountability, and a high-performance culture
Requirements
Education Qualification & Experience:
- Diploma or bachelor's degree in business management, Retail Management, Marketing, Supply Chain, or a related field.
- Additional short courses in Retail Operations, Inventory Management, Customer Service Excellence, or Leadership.
- 3-5 years of progressive experience in retail operations, with at least 2 years in a supervisory or managerial role
Required Skills & Expertise
- Proven track record of meeting or exceeding sales/revenue targets.
- Hands-on experience in stock control, inventory accuracy, and shrinkage reduction.
- Experience managing customer service standards, handling escalated
- complaints, and driving customer retention.