Branch Manager-Nairobi
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Industry Merchandising, Retail & eCommerce Founded 1991 Type Private Website citywalk.co.ke/ Address Woodvale Grove, Nairobi
View All Jobs at City Walk Ltd
We are looking for a dynamic, results-driven Branch Manager to lead store operations, drive sales, deliver exceptional customer service, manage inventory, and develop a high-performing retail team.
Key Responsibilities:
- Drive branch sales, profitability, and achievement of targets.
- Oversee daily store operations and ensure smooth workflow.
- Lead, motivate, coach, and develop the branch team.
- Maintain excellent customer service and resolve customer concerns.
- Manage stock availability, inventory control, and stock movements.
- Monitor branch performance and prepare regular reports.
- Ensure compliance with company policies, procedures, visual standards, and safety requirements.
Key Qualifications:
- Minimum 2 years' experience in retail management or a similar leadership role.
- Proven track record in sales performance and team leadership.
- Strong customer service and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple responsibilities.
- Proficiency in POS systems and Microsoft Office.
Education:
- Diploma or Bachelor's Degree in Business Management, Marketing, Retail Management, or a related field is an added advantage.