Business Development Officer

Key Responsibilities Market and promote the institution’s financial products and services within the assigned market area. Recruit and onboard new individual customers, groups, churches, SMEs, and business clients. Mobilize deposits and support growth of the branch liability portfolio. Conduct customer training on financial literacy, business skills, loan management, and organizational products. Process loan applications, conduct credit appraisals, and support timely loan disbursements. Assess customer businesses and determine loan eligibility and repayment capability. Monitor loan utilization and ensure compliance with approved lending terms and conditions. Ensure timely loan repayment and follow up on arrears and delinquent accounts. Maintain a healthy quality loan portfolio and support reduction of nonperforming loans. Receive and account for customer collections and ensure timely banking of funds.Maintain proper customer records including savings, loan balances, and repayment schedules. Prepare daily, weekly, monthly, and quarterly business performance reports. Support branch customer relationship management and maintain excellent customer service standards. Build and maintain strong relationships with customers, churches, business groups, and community stakeholders. Support implementation of branch business development and customer retention initiatives. Participate in branch meetings, marketing activations, and community engagement forums. Identify and report suspicious transactions in line with AML, KYC, and compliance requirements. Ensure adherence to operational procedures, internal controls, and regulatory guidelines. Promote positive public relations and uphold the organization’s professional image within the market. Perform any other duties assigned by management from time to time. Qualifications & Requirements Bachelor’s Degree or Diploma in Commerce, Business Administration, Economics, Banking, Finance, Marketing, or a related field. Formal training or certification in Lending, Relationship Management, or Sales will be an added advantage. Minimum of 2 years’ relevant experience in business development, lending, relationship management, or financial services sales. Experience in banking, microfinance, SACCO, or financial services sector is highly preferred. Experience in the same business is preferred. Strong understanding of the credit cycle, loan appraisal, and portfolio management. Proven sales, negotiation, and customer relationship management capabilities. Strong analytical, communication, and problemsolving skills. Ability to mobilize customers and achieve business growth targets. Proficiency in Microsoft Office applications and core banking systems will be an added advantage. Key Competencies Business development and sales Customer relationship management Loan appraisal and portfolio management Deposits mobilization Credit analysis and collections followup Communication and negotiation skills Financial analysis and reporting Customer service excellence Compliance and operational controls Teamwork and stakeholder engagement End Date:12th June 2026 go to method of application »