Job Description We are seeking enthusiastic, customer-focused Call Centre Agents to join our team. The successful candidates will be responsible for handling inbound and outbound calls, delivering excellent customer service, and supporting clients in a fast-paced contact centre environment. Key Responsibilities Handle inbound and outbound customer calls professionally and efficiently Respond to customer inquiries, complaints, and requests in a timely manner Provide accurate information about products and services Resolve customer issues and escalate where necessary Capture and update customer information accurately in the system Meet individual and team performance targets (KPIs, SLAs, CSAT) Maintain a high level of professionalism and customer satisfaction at all times Qualifications & Skills Minimum of a Degree from a reputable institution. Not more than 2 years’ previous experience in call centre in financial industry Excellent communication skills (verbal and written) Strong listening, problem-solving, and interpersonal skills Ability to work in shifts and under pressure Computer literate with basic MS Office skills go to method of application »