The Role RTO Quality and Performance Manager (Experience in call center most preferred) What You’ll Do Performance Monitoring and Evaluation Quality assurance Continuous improvement Training and Development Compliance and Standards What We’re Looking For Have worked in a similar role before. Strong analytical skills with a keen eye for detail and accuracy. Data-driven mindset Excellent communication and problem-solving skills. Ability to work proactively and independently in a fast-paced environment. Proficiency in quality assurance software and tools Ability to lead and motivate a team Problem solving and decision making abilities Experience in call Centre most preferred. Bachelors Degree Alignment with Glovo values: Humble: Open to learning and self-improvement. Good Vibes: A positive, can-do attitude. High Bar: Commitment to excellence. Care: Empathy for others and a drive to make a difference. What’s in It for You? Gain hands-on experience in a dynamic tech-driven company. Work closely with a high-performing, collaborative team. Opportunity to make a real impact on operational excellence. Career development and networking opportunities.