Caretaker

About the Client:

• Our client is seeking a responsible and reliable caretaker to oversee the day-to-day operations of its residential property in Kasarani, Nairobi, ensuring the property is well-maintained and tenant concerns are handled professionally.

Job Requirements

• Minimum KCSE mean grade of C- (minus) or above.
• Previous experience in caretaking, property management, facilities management, or a related role is an added advantage.
• Must be based in Kasarani or willing to relocate.
• Good communication and interpersonal skills.
• Ability to handle tenant concerns and complaints professionally.
• Basic maintenance and problem-solving skills.
• Must be honest, disciplined, reliable, and responsible.
• Ability to work with minimal supervision.
• Willingness to work shifts, including weekends and public holidays.
• Flexibility to adjust working hours when required.
• ACCOMMODATION NOT PROVIDED

Competencies and Skills Required

• Excellent communication and interpersonal skills.
• Strong customer service skills.
• Good problem-solving and decision-making skills.
• Ability to handle tenant concerns professionally.
• Attention to detail and good organizational skills.
• Proactive and self-motivated.
• Ability to work under pressure.
• Trustworthy and dependable.
• Ability to work independently and as part of a team.

Job Responsibilities

• Oversee the day-to-day operations of the assigned property.
• Attend to tenants’ concerns, complaints, and requests and ensure timely resolution.
• Monitor the general cleanliness, safety, and maintenance of the property.
• Identify and report maintenance issues, faults, and repairs required within the property.
• Coordinate with contractors, technicians, and service providers where necessary.
• Monitor common areas and ensure they are maintained in good condition.
• Assist in ensuring proper adherence to property rules and regulations.
• Conduct regular checks of the property and report any security, maintenance, or safety concerns.
• Maintain accurate records of maintenance issues, incidents, and other property-related matters.
• Follow up on repairs and ensure reported issues are addressed.
• Maintain good working relationships with tenants, contractors, and other service providers.
• Respond promptly to emergencies and escalate serious issues to management.
• Ensure the property remains orderly, secure, and well-maintained.
• Perform other related duties as assigned.