Responsibilities

• Receive and process cash, M-Pesa, card and other approved customer payments.
• Issue accurate receipts for all transactions.
• Maintain proper custody of cash and ensure that cash is not left unattended.
• Verify all cash received and provide correct change to customers.
• Ensure that all payments are accurately entered into the Point-of-Sale (POS) system or approved sales recording system.
• Identify and report counterfeit, suspicious or irregular payments.
• Accurately capture customer orders and ensure that the correct items and quantities are entered into the system.
• Confirm prices before processing transactions.
• Ensure that cancelled, voided or amended transactions are properly authorized and documented.
• Maintain proper control of duplicate, cancelled and amended receipts.
• Reconcile cash, M-Pesa, card and other payment collections against system records at the end of each shift.
• Immediately report shortages, overages, discrepancies or unexplained transactions to management.
• Prepare and submit required cashiering reports and handover records.
• Ensure that all sales transactions are accounted for before closing the shift.
• Follow all hotel procedures relating to cash handling and sales transactions.
• Never process unauthorized discounts, refunds, voids or complimentary items.
• Ensure that personal transactions are not mixed with hotel collections.
• Maintain confidentiality of hotel financial and customer information.
• Immediately escalate suspected fraud, theft, collusion or deliberate manipulation of transactions.

Skills & Requirements

• Certificate/Diploma in Accounting, Finance, or related field.
• At least CPA III
• Previous cashiering experience, preferably in a hotel, restaurant or high-volume food service environment.
• Experience using POS systems is an advantage.
• Strong numerical and record-keeping skills.
• Strong personality and integrity.
• High level of honesty and accountability.
• Accuracy and attention to detail.
• Ability to remain calm and firm under pressure.
• Ability to follow procedures without being easily influenced.
• Good numerical and analytical skills.
• Reliability and punctuality.
• Professional customer service skills.
• Ability to work effectively in a busy hotel environment

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