Clearing And Forwarding Operator - AGL SEZ M/F
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Mission Description
The successful applicant will be responsible for the following key result areas: -
Handle day-to- day operational relationship with the client
- Receive the orders from Clients.
- Request for missing documentation and more detailed instructions, if necessary, from the client.
- Inform the client of the files processing progress in real time.
- Proactively resolve Client queries.
Manage the file processing
- Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file.
- Process export documentation for shipments
- Book cargo with shipping lines
- Organize transport for delivery of containers for stuffing /POR
- Follow up with shipping lines on the arrival of vessels
- Follow up on the receipt of invoices, attach the same to the relevant file and submit for approval
- Update the system
- Regularly archive the files (physically & electronically)
- Ensure that client files have all the required attachments and copies of these maintained on file
Alert/Inform Management
- Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle.
Profile
- Diploma in Clearing and Forwarding.
- East Africa Freight Forwarding Practicing Certificate will be an added advantage.
- 2 years' experience in C & F.