Client Relationship Associate

Job Description Vendor Coordination & Communication Manage vendor portals to track compliance requirements and updates Communicate with vendors via email and phone to request and follow up on documentation Handle inbound and outbound calls professionally and confidently Maintain clear, timely, and professional communication with external stakeholders Documentation & Compliance Support Review vendor submissions for accuracy and completeness Track outstanding requirements and follow up consistently Maintain organized, up-to-date records across systems Flag missing or non-compliant documentation for escalation Client Support Support day-to-day compliance operations in line with client expectations Provide timely updates on progress, issues, and outstanding items Escalate risks or delays proactively What We’re Looking For Bachelor’s degree in any field 0–2 years’ experience in administration, operations, or customer-facing roles Strong written and verbal communication skills Confidence handling phone and email communication professionally High attention to detail and strong organizational ability Reliable, consistent, and able to manage repetitive tasks with accuracy What Will Set You Apart Experience working with structured processes or compliance-related tasks Exposure to professional email communication with external stakeholders Comfort working in a fast-paced, process-driven environment This role follows EST working hours (3:00 PM – 12:00 AM, Monday to Friday) and requires availability during Kenyan public holidays in alignment with the client schedule. go to method of application »