Clinical Operations Manager

Job Objective / Purpose

Provide strategic and operational leadership for the hospital's clinical services, and a member of the SMT,  ensuring safe, high-quality, efficient, and financially sustainable care, translating hospital strategy into executable clinical operations plans, strengthening clinical governance, optimizing service-line performance (medical services, laboratory, pharmacy, radiology, consultants), and delivering excellent patient experience in line with hospital protocols and standards.

Key Responsibilities

People Management

• Workforce planning: liaise with the GM/HR on optimal staffing levels, reallocation per need, and efficient use of overtime and locums.
• Engagement & development: hold regular staff engagement and monthly staff meetings with documented attendance; participate in recruitment, orientation, mentoring, coaching, and development of clinical staff.
• Recognition & discipline: ensure deserving staff are recognized and disciplinary matters are managed appropriately, in liaison with HR.
• Supervision & compliance: supervise all unit managers  across Clinical and Allied and doctors, including Consultants, Pharmacy, Laboratory, and Radiology; maintain an up-to-date clinical staff register with valid practice licenses and CPD points as required by law; ensure clinical staff accurately perform assigned procedures (admission, discharge, drug administration, clinical observations, infection control, etc.) and lead performance appraisals.

Clinical Operations

• Governance & risk: lead clinical governance structures (Quality & Patient Safety committees, audit cycles, SOP compliance), close out Quality Improvement Projects and corrective actions, report medico-legal issues to the CMO, and own the clinical risk agenda including incident reporting, trend analysis, RCA facilitation, action tracking to closure, and feedback/learning loops.
• Service growth: expand the range of clinical services; recruit and retain specialists; lead admitting/consulting privileges; build and maintain a specialist engagement model through regular forums and an enabling environment.
• Operational efficiency: ensure timely, appropriate investigation and treatment including smooth admission processes; coordinate multidisciplinary care and monitor turnaround time; ensure equipment, services, and supplies are adequate and in good working condition; serve on the hospital crisis management committee per its terms of reference.

 Financial Management

• Lead development and execution of the Clinical Operations budget and plan aligned to hospital strategy; manage costs within budget; ensure timely, accurate billing of drugs and services, through enforcement of exclusions, pre-authorizations, proper documentation, and follow-through with credit control.

Governance & Compliance

• Ensure adequate knowledge of, and compliance with, all Avenue Healthcare policies, procedures, and systems, particularly those governing medical services, and ensure corporate governance policies are adhered to, including preventing, detecting, and reporting fraud or criminal activity, and implementing audit recommendations.

Person Specification

• Postgraduate or Master's degree in a relevant medical field
• Valid Kenya Medical Practitioners' and Dentists Board (KMPDB) licence
• Valid certification in BLS, ACLS, or ATLS
• 5+ years of medical experience, including at least 2+ years in clinical operations and management
• Customer-focused and results-oriented