Job Role To ensure timely recovery of outstanding payments by actively following up with customers, negotiating repayment plans, and maintaining accurate records of all collection activities. The Collection Agent plays a key role in minimizing overdue accounts while maintaining professionalism and compliance with company policies. Key Responsibilities Debt Collection and Recovery Contact customers via phone calls, emails, and SMS to follow up on overdue accounts. Negotiate payment terms and repayment plans to recover outstanding balances. Ensure consistent follow-up to meet and exceed collection targets. Account Management Monitor assigned accounts to identify overdue payments and prioritize high-risk accounts. Maintain up-to-date records of all customer interactions and payment commitments. Escalate complex or unresolved cases to the supervisor where necessary. Customer Engagement Communicate professionally with customers while handling sensitive financial discussions. Address customer inquiries related to outstanding balances and payment options. Maintain a balance between firm collection practices and good customer service. Compliance and Documentation Ensure all collection activities comply with company policies and relevant regulations. Properly document payment agreements, disputes, and resolutions. Maintain confidentiality of customer financial information at all times. Reporting and Performance Tracking Prepare daily, weekly, and monthly reports on collection activities and performance. Track progress against assigned collection targets and KPIs. Provide insights on payment trends and customer behavior. Teamwork and Collaboration Work closely with finance, sales, and customer service teams to resolve payment issues. Support continuous improvement initiatives in the collections process. Share feedback to enhance collection strategies and efficiency. Qualification Qualifications Diploma or Degree in Business Administration, Finance, Accounting, or related field Minimum of 1–3years experience in debt collection, credit control, or customer service Basic understanding of financial processes and debt recovery practices Proficiency in Microsoft Office applications Skills and Competencies Strong negotiation and persuasion skills Excellent communication and interpersonal skills Ability to handle difficult or sensitive conversations professionally Good problem-solving and conflict resolution skills High level of integrity and confidentiality Ability to work under pressure and meet strict targets Strong organizational and time management skills go to method of application »