Collection Recovery Officer
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Industry Banking / Financial Services Founded 2012 Type Private Website https://www.mwananchicredit.com/ Address Eco Bank Towers 10th floor, Nairobi. Opp. 680 Hotel.
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Key Responsibilities:
- Manage a portfolio of delinquent loan accounts and drive timely recovery
- Conduct calls, follow-ups and field visits to negotiate repayment plans with defaulting clients
- Carry out skip tracing to locate customers who have become unreachable
- Liaise with auctioneers and legal teams on repossession and recovery of collateral where required
Must Have Qualifications:
- Diploma or Bachelor's degree in Business, Finance, Accounting or a related field
- Minimum 2 years' experience in collections/recovery, preferably in microfinance or banking
- Strong negotiation, communication and interpersonal skills
- Proficiency in collections software/CRM and MS Excel/reporting tools