Corporate Communications Officer

Key Responsibilities: Develop and implement a corporate communications strategy aligned with business goals and brand positioning Define and manage corporate messaging, narrative, and reputation across stakeholders Establish protocols for media engagement, crisis communication, and executive messaging Build and manage relationships with media; handle press releases, interviews, and inquiries Serve as spokesperson and lead crisis and reputation management efforts Support executives with speeches, thought leadership, and public positioning Manage executive communications, appearances, and social media presence Engage with government, regulators, industry bodies, and community stakeholders Lead CSR communications, partnerships, and stakeholder engagement initiatives Oversee internal communications to inform, align, and engage employees Manage internal channels (emails, intranet, town halls) and leadership messaging Plan and execute corporate events, ensuring strong brand representation Oversee development of corporate content (reports, profiles, presentations, multimedia) Ensure consistency, accuracy, and alignment of all communication materials Develop and manage crisis communication frameworks and responses Monitor media coverage, reputation, and stakeholder sentiment Track performance using KPIs, analytics, and reporting Provide insights and recommendations to improve communication effectiveness continuously Minimum Requirements: Bachelor's degree in Communications, Public Relations, Journalism, Media Studies, Business Administration, or related field. A master's degree in Communications, Corporate Communications, or MBA is an advantage. Professional certification from the Public Relations Society of Kenya (PRSK), Chartered Institute of Public Relations (CIPR), or equivalent international body. 7+ years of progressive experience in corporate communications, public relations, or media relations roles, with at least 3-5 years in a senior or specialist capacity in retail, FMCG, consumer-facing industries, or large-scale corporate environments preferred Understanding of the East African media landscape, regulatory environment, and stakeholder dynamics. Demonstrated experience managing corporate crises, sensitive issues, and reputation threats with successful outcomes. go to method of application »