Minimum Requirements Bachelor’s Degree in Public Relations / Communications or Business Management Two (2) years experience in a busy organization Basic accounting knowledge and experience in digital / social media marketing is an added advantage Duties & responsibilities Implementing the Society’s Customer Service Charter. Offer the voice of the customer to guide in marketing strategy, product improvement and member interaction improvement. Assist in developing and implementing member Retention Strategies that run throughout the year Provide formal advisory perspectives to ensure the organization is customer centric. Ensure an orderly and organized front office Handle telephone operating duties Provide feedback to the organization on all customer concerns. Ensure prompt dispatch of documents received at the reception to other departments for action. Handle the customer complaints & compliments register Job Competencies Excellent communication skills. Basic SACCO product awareness. Good interpersonal skills Passion for customer service go to method of application »