Customer Supply Manager -East Africa
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Industry Manufacturing / Production / FMCG Founded 1997 Type Private Website www.diageo.com Address Lakeside Drive Park Royal London NW10 7HQ
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About the Role:
- Provide seamless end to end customer supply management from forecasting to cash with the customer base in East Africa (Kenya Uganda Tanzania and Ethiopia) enable meeting cluster NSV objectives.
- The role covers end to end supply in EA. Demand & Supply Planning, Customer Service and Logistic.
Experience & Skills Required:
Top Accountabilities:
- End to end supply customer collaboration resulting in best-in-class feedback from customers regarding service levels
- Ensure appropriate SOPs developed and necessary stakeholders understand and deliver all requirements for delivery of product to Ethiopia and Djibouti and Central Africa
- Establish customer collaborative forecasting with key customers to meet forecast accuracy targets.
- Ensure all detail on orders and shipments to Ethiopia, Djibouti and Central are accurate and on time to drive 90%+OTIF and zero demurrage from Diageo service
- Contribute to a culture of continuous improvement and knowledge sharing to drive operational excellence
Purpose of the role:
- Provide seamless end to end customer supply management from forecasting to cash with the customer base in East Africa (Kenya Uganda Tanzania and Ethiopia) enable meeting cluster NSV objectives.
- The role cover end to end supply in EA, Demand & Supply Planning, Customer Service and Logistics
- Influence partner leadership teams to ensure effective ordering post triangulation to meet inventory targets on end markets.
- Work with multiple supply sites to deliver the volume.
- Ensure onboarding Africa Partner Markets best practice and leading customer service experience and sustainable operations in the region.
- Problem solve challenges that occur in the administrative process OTC and follow through to delivery of each order.
- Collaborate across East Africa to deliver continuous improvement across Supply as a value-add function
Qualifications , Experience & Skills :
- BSc Engineering/ Supply Chain
- Minimum 8 years experience working in international logistics and customer service
- End to end customer collaboration resulting in best-in-class feedback from customers regarding service levels
- Expert in Import processes in East Africa
- Fluent in English
- Proven track record in implementing Change Management including including focus on people and process improvement
- Experience of the S&OP/IBP cycle
- Proven ability to influence stakeholders to deliver customer focused results
- Proven ability to anlayse detail at pace and provide conclusions and recommendations
- Experience in leading presentations and delivering results
- Culturally aware and able to adapt communication styles where requires
- Digital Capability: SAP APO, OMP/Kinaxis capability