Description

Duties and responsibilities shall entail:

• Advise the Council and Management on policies, strategies, and matters relating to Corporate Services.
• Coordinate Human Resource Management and Administration, ICT, and Communication & Advocacy functions.
• Lead the formulation, implementation, review, and monitoring of Corporate Services policies, procedures, frameworks, and strategies.
• Coordinate organizational performance management, performance contracting, and staff appraisal processes.
• Oversee implementation of human resource management and development programmes, including succession planning, talent management, and employee engagement initiatives.
• Coordinate staff welfare programmes, medical schemes, pension administration, and workplace wellness initiatives.
• Provide strategic leadership in organizational development, change management, and institutional strengthening programmes.
• Lead the development and implementation of ICT strategies, digital transformation programmes, and innovation initiatives.
• Oversee implementation of cyber security frameworks, data protection measures, business continuity plans, and disaster recovery mechanisms.
• Promote automation of business processes and adoption of emerging technologies, including artificial intelligence and digital platforms.
• Coordinate implementation of Quality Management Systems (QMS), service delivery standards, and productivity improvement initiatives.
• Oversee implementation of risk management frameworks and audit recommendations within the Directorate.
• Coordinate staff training, competency development, and capacity-building programmes.
• Promote effective communication, stakeholder engagement, corporate branding, and advocacy initiatives.
• Coordinate preparation of Directorate work plans, budgets, procurement plans, and performance reports.
• Provide leadership, mentorship, coaching, and performance management for staff within the Directorate.

Education

• Master's Degree in Business Administration, Human Resource Management, Public Administration, Information Technology, Computer Science, Communication, Strategic Management, Organizational Development, or a related field from a recognized institution.
• Bachelor's Degree in Business Administration, Human Resource Management, Public Administration, Information Technology, Computer Science, Communication, Strategic Management, Organizational Development or a related field from a recognized institution.
• Membership in a relevant professional body and in good standing.
• Leadership Course lasting not less than four (4) weeks from a recognized institution.
• Proficiency in computer applications.

More Details on Experience

The candidate must have:

• At least twelve (12) years relevant work experience.
• At least five (5) years' experience in a senior management position.
• Demonstrated results in work performance.
• Experience in managing multidisciplinary Corporate Services functions.

Required

• Strategic Leadership and Management Skills.
• Human Resource Management and Organizational Development.
• ICT Governance and Digital Transformation.
• Communication and Stakeholder Engagement Skills.
• Performance and Risk Management.
• Integrity, Decision-Making and Accountability.

Added Advantage

• Policy Formulation and Implementation.
• Change Management and Innovation.
• Coaching and Mentorship Skills.

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