EXP SSA KE Commercial Manager
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Industry Logistics and Transportation Founded N / A Type Public Website http://www.dhl.co.ke/ Address
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Overall Purpose:
- Implement new business opportunities, acquire, develop, and improve DHL’s growth and profit in selected industry sectors over a 12–24 month period.
Key Accountabilities
Process (60%)
- Manage implementation of business plans to enhance sales.
- Monitor economic and market trends; provide analysis for business status.
- Identify and evaluate relevant products, services, and companies.
- Develop cost models for new business planning.
- Design and manage market intelligence systems.
- Manage work processes that affect role success and overall organizational performance.
Stakeholder Engagement (15%)
- Build strong client relationships to maximize company performance and growth.
- Manage a portfolio of customers via subordinates and stakeholder forums.
- Liaise closely with regional sales channels.
- Provide timely support for reported issues.
- Ensure compliance with company policies and procedures, including health, safety, environment, and community standards.
Customer Management (15%)
- Lead and coach sales teams (Field Sales Executives, Key Account Executives, Global Executives).
- Coordinate with Service Station teams for seamless customer service.
- Maintain frequent contact with direct sales channel customers to understand market needs.
- Engage regularly with peers across departments and countries to drive performance.
Project Management (10%)
- Implement projects and assignments with significant business impact.
- Continuously seek and implement opportunities for operational improvement.
Skills & Qualifications
Knowledge and Skills
- Fluent in English (written and oral).
- Excellent communication and organizational skills.
- Strong knowledge of MS Office.
- Good negotiation skills.
- Team player with people management skills.
- Awareness of supply chain management and logistics processes.
Behavioral Competencies
- Mature, professional, and detail-oriented.
- Strong analytical thinking and judgment.
- Proactive and self-driven.
- Excellent interpersonal relationship skills.
Experience
- Minimum 7–8 years in trade/distribution channels.
- At least 3 years in country-level business management.
Qualifications
- Bachelor’s degree in Commerce, Sales & Marketing, or related field from a recognized institution.