Field Service Technician - Water Treatment

Roles and Responsibilities

• Install, commission, troubleshoot, repair, service, test and maintain equipment and systems at customer sites.
• Diagnose faults systematically, identify root causes and implement corrective action.
• Verify equipment and system performance after repairs, maintenance or commissioning.
• Attend to service requests within agreed timelines and minimize repeat visits through effective first-time resolution.
• Prepare accurate service, maintenance, commissioning and inspection reports, including equipment condition, work performed, parts used, recommendations and customer sign-off.
• Capture field activities using the Company’s service management and digital field-service systems.
• Provide professional technical advice and explain faults, corrective actions, operating requirements and recommendations to customers.
• Identify and report additional repair, maintenance, replacement, upgrade and service opportunities.
• Coordinate or provide technical direction to assistants, subcontractors and other site personnel where required.
• Maintain and account for assigned tools, test equipment, spare parts, consumables and company vehicles.
• Comply with Company procedures, occupational health and safety requirements, environmental standards, warranty procedures and technical protocols.
• Work collaboratively with Sales, Projects, Service and other technical teams.
• Maintain positive customer relationships and represent the D&S brand professionally.

Qualifications and Experience

• A higher Diploma/Diploma in Water, Mechanical, Electrical Engineering, or an equivalent technical qualification from a recognized institution.
• At least three (3) years’ relevant experience in water-treatment plant installation, commissioning, maintenance and troubleshooting.
• Ability to diagnose and troubleshoot pumps, dosing systems, filters, valves, control panels, instrumentation and associated equipment.
• Good knowledge of mechanical, electrical, hydraulic and control systems.

Critical Competencies

• Customer-focused, professional and service-oriented.
• Self-driven, reliable and able to work with minimum supervision.
• Practical and systematic in problem-solving and fault diagnosis.
• Safety-conscious and disciplined in the use of tools, equipment and company resources.
• Effective communicators who can explain technical issues to technical and non-technical customers.
• Team players who are willing to learn and adapt to new technologies and equipment.
• A valid driving license and willingness to travel extensively for field assignments.
• Experience with Reverse Osmosis (RO), Ultrafiltration (UF), water softeners, filtration, chlorination and chemical dosing systems will be an added advantage.
• EPRA Electrical C1/C2 or Solar T2/T3 qualification, or equivalent practical installation experience will be an added advantage.