Job Purpose

To provide professional French - English interpretation and translation services while facilitating seamless patient navigation and coordination of care for Francophone patients and their families, ensuring effective communication, patient satisfaction, and a positive healthcare experience. The role combines clinical expertise, patient advocacy, interpretation services, care coordination, and stakeholder engagement to support high-quality, patient-centered care.

Key Responsibilities

Communication Support - Interpretation and translation for international patients

• Provide accurate French English interpretation/translation during consultations, procedures, ward rounds, family meetings, discharge discussions, and patient education sessions.
• Ensure patients and families fully understand diagnoses, treatment plans, consent processes, medication instructions, and hospital policies.
• Bridge communication gaps between patients, families, and healthcare providers to support informed decision-making.

Patient Navigation and Care Coordination

• Act as the primary point of contact for French-speaking patients from admission through discharge and follow-up.
• Coordinate patient access to hospital services
• Facilitate smooth patient flow and timely access to services by collaborating with multidisciplinary teams.

Patient Experience and Advocacy 

• Partner closely with clinical teams, patient services, finance, pharmacy, diagnostics, and other departments to ensure coordinated and efficient service delivery.
• Support international patient services, including assistance with accommodation, travel coordination, and insurance-related inquiries when required.
• Overall Support for International Patients
• Serve as the first point of contact for these target patients & families.

Qualifications, skills and experience required

• Diploma in Nursing
• Fluency in French (spoken& written) is mandatory
• Fluency in English (spoken& written) is mandatory
• Proficiency in an additional foreign language will be an added advantage
• Proficiency in Microsoft office applications (Word, Excel, PowerPoint and Outlook) is required

Relevant Experience

• Minimum 2 years in patient care setting
• Experience in patient navigation and
• Experience in patient Customer Service roles in hospitality or healthcare industry.
• Personal Characteristics & Behaviors
• Excellent customer service skills.
• Ability to present self as caring, courteous and polite to patients, their families, health team and general public.
• Good communication and interpersonal skills and dealing with patrons.
• Able to develop and maintain effective working relationships with all departments.
• Good communication and interpersonal skills and dealing with patrons.
• Ability to be tactful, patient and calm in stressful situations.
• Empathetic and soft spoken.
• Neat and well groomed.
• Ability to multi-task, prioritize and work in a fast-paced environment.
• Skills in record keeping.
• Great analytical skills.
• Ability to manage disgruntled and dissatisfied clients and achieve a positive outcome.