Front Desk Officer
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We are seeking a friendly, professional and detail-oriented Front Desk Officer to be the first point of contact for our guests and ensure an exceptional hospitality experience. QUALIFICATIONS Certificate, Diploma or Degree in Hospitality, Tourism or a related field is required Previous experience in a similar role in the hospitality industry is an added advantage Strong communication and interpersonal skills Proficient in computer applications and hotel management systems (PMS) Fluent in English; other languages are an added advantage KEY REQUIREMENTS Welcome guests and manage check-in, check-out and reservations Handle inquiries, requests and complaints professionally and efficiently Maintain accurate guest records and ensure data confidentiality Coordinate with other departments to ensure smooth guest experiences O Process payments, cash handling and daily transactions accurately Exhibit a positive attitude, professionalism and a strong commitment to service excellence Work flexible shifts including weekends and public holidays go to method of application »