Front Office
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Job Summary
- We are seeking an experienced Front Office Supervisor to oversee front desk operations and ensure excellent guest service while supporting and guiding the reception team.
Key Responsibilities:
- Supervise daily Front Office operations and ensure excellent guest service.
- Manage guest accounts, billing, and Front Office reports.
- Monitor room inventory and support revenue optimization.
- Handle guest complaints professionally and maintain service standards.
- Prepare staff duty rosters and support team training and performance management.
- Coordinate with other departments to ensure a seamless guest experience.
Requirements:
- Diploma or Bachelor's Degree in Hospitality Management or a related field.
- Minimum of 3 years' Front Office experience, including at least 1 year in a supervisory role.
- Proficiency in a Hotel Property Management System (PMS) and Microsoft Office.
- Excellent leadership, communication, and problem-solving skills.
Key Competencies
- Leadership and team development
- Customer service excellence
- Attention to detail
- Conflict resolution skills