Front Office Supervisor
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Qualifications:
- Diploma or Degree in Hospitality Management or a related field.
- Minimum of 2 years' experience in a front office supervisory role. Strong leadership, communication, and customer service skills.
- Proficiency in Opera PMS systems and Microsoft Office.
- Ability to work flexible shifts, including weekends and public holidays.
Key Responsibilities:
- Supervise daily front office. operations and ensure exceptional guest service.
- Coordinate with housekeeping and other departments to ensure seamless guest experiences.
- Ensure compliance with hotel policies, procedures, and service standards.
- Monitor cash handling, billing accuracy, and daily reports.
- Manage guest check-ins, check- outs, reservations, and inquiries.