General Manager
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Education, Skills and Experience
- Bachelor's Degree in Hospitality Management, Hotel Management, or related field
- Master's Degree in Hospitality Management, Hotel Management, or related field will be an added advantage.
- Minimum Ten (10) years' progressive hotel management experience, with at least 5 years at senior management level in a four-star or five-star hotel.
- Strong leadership, financial management, strategic planning and guest service skills.
- Experience in hotel pre- and post-opening operations.
Duties and Responsibilities
- Provide overall strategic leadership and direction for the hotel.
- Develop and implement business plans, budgets, and operational strategies.
- Ensure achievement of revenue, profitability, and occupancy targets.
- Oversee all hotel departments to ensure efficient operations and service delivery.
- Monitor guest satisfaction and implement service improvement initiatives.
- Ensure compliance with company policies, legal requirements, and hospitality standards.
- Lead, mentor, and evaluate departmental heads and staff.
- Develop and maintain relationships with key stakeholders, clients, and partners.
- Review operational and financial performance reports and take corrective action where necessary.
- Ensure effective risk management, safety, and security practices within the hotel.
- Approve major procurement and capital expenditure decisions.
- Drive business growth through innovation and market expansion initiatives.