Head of Admissions and Administration
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Role purpose
- Build a disciplined admissions and administration function that converts interest into enrolment and gives every family a warm, organised and responsive experience from first enquiry onward.
Key responsibilities
- Manage the complete admissions journey: enquiry, tour, application, offer, acceptance, payment and onboarding.
- Maintain accurate admissions, learner, parent, attendance, payment and compliance records.
- Respond to enquiries quickly across phone, email, WhatsApp and in person, and maintain a reliable follow-up pipeline.
- Coordinate school tours, open days, assessments, application documentation and parent orientation.
- Prepare weekly admissions reports showing lead sources, conversion stages, outstanding actions and confirmed enrolments.
- Oversee reception, correspondence, filing, calendars, meeting logistics, supplies and routine administrative workflows.
- Supervise front-office staff and maintain a consistently professional parent-facing environment.
Qualifications and experience
- Degree or diploma in Business Administration, Education Administration, Customer Experience or a related field.
- 5–10 years of relevant experience in school administration, admissions, hospitality, healthcare or another high-trust service environment.
- Strong digital skills, including spreadsheets, databases, email, calendars and customer-management systems.
- Excellent written and spoken English and Kiswahili; confident, warm and persuasive communication.
- Strong organisation, numerical accuracy, discretion and follow-through.
- Previous school admissions experience is strongly preferred.