Head of Growth
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Job role
- Lead recruitment of Community Trust Agents (market/boda leadership) and Retail Footfall Agents against the phased roadmap — pilot, Nairobi scale, national scale.
- Manage and grow the Brand Ambassador team who do the on-the-ground recruiting — site assignment, target-setting, coaching, and performance management.
- Build repeatable playbooks for opening new markets, boda stages, and geographies as the network expands beyond Nairobi.
- Own the subscriber and revenue numbers for the retail business — active subscribers, new sign-ups, and net revenue against the commercial case.
- Monitor activation quality - 7-day payment conversion, customer complaints and quality of product communication.
- Own the agent experience end-to-end including training materials, sign-up agreements, support channel, and claims-handling standards (agents are customers' first point of contact).
- Work closely with product, underwriting and claims team to feed field learnings back into product design, pricing, and process
Qualifications
- Bachelor’s degree in Business Administration, Commerce, Marketing, Sales, Finance, Economics, or a related field.
- A postgraduate qualification or professional sales/marketing certification is an added advantage
- Minimum 7 years of progressive experience in sales, business development, distribution or growth, with at least 3 years in a leadership role managing field sales, agent or distribution networks.