Responsibilities Oversee the daily operations of the hotel to ensure seamless guest experiences. Lead and supervise Front Office, Housekeeping, Food & Beverage, Maintenance, and Security teams. Ensure exceptional guest service standards are maintained across all departments. Monitor guest feedback and implement corrective actions to improve satisfaction levels. Develop and enforce operational policies, procedures, and service standards. Manage departmental heads and ensure accountability for performance targets. Monitor occupancy, revenue performance, and operational efficiency. Control operating costs and minimize wastage while maintaining service quality. Conduct regular inspections of guest rooms, public areas, and facilities. Ensure compliance with health, safety, hygiene, and regulatory requirements. Oversee staff scheduling, productivity, and workforce planning. Support recruitment, onboarding, training, and performance management initiatives. Prepare operational reports and provide recommendations for continuous improvement. Manage supplier relationships and oversee procurement of operational requirements. Implement systems that improve accountability, reporting, and operational controls. Resolve guest complaints promptly and professionally. Drive a culture of teamwork, professionalism, and customer-centric service delivery. Support revenue-generating initiatives and enhance overall guest experience. Skills & Requirements Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Tourism Management, Business Administration, or a related field. Minimum of 5 years' experience managing hotel operations in a hotel, resort, lodge, camp, or boutique hospitality property. Proven experience managing properties with between 30 and 100 rooms is highly preferred. Demonstrated success in leading multi-department hospitality teams. Strong understanding of hospitality operations, guest service, housekeeping, food and beverage management, and maintenance functions. Experience implementing operational controls, reporting systems, and accountability frameworks. Knowledge of hospitality management systems and operational reporting tools. End Date 10th June 2026 go to method of application »