Hotel Supervisor

Responsibilities : Oversee daily hotel operations including front office, kitchen, housekeeping, and service areas Ensure smooth coordination between departments Monitor service delivery to ensure customer satisfaction Address customer complaints promptly and professionally Supervise, guide, and support all hotel staff Enforce discipline, punctuality, and accountability Prepare staff schedules and manage shifts Conduct daily briefings and performance follow-ups Set and track staff KPIs and performance targets Identify performance gaps and implement corrective measures Train and mentor staff to improve productivity and service delivery Promote a positive and professional work environment Drive cultural change towards accountability and teamwork Resolve conflicts and maintain staff morale Monitor daily sales and expenses Ensure proper handling of cash and accountability Oversee stock control, ordering, and inventory management Minimize wastage and prevent losses Ensure adherence to health, safety, and hygiene standards Maintain compliance with company policies and procedures Ensure proper documentation and reporting Requirements: Diploma or Degree in Hospitality Management or related field Minimum of 2 years experience in a supervisory role within a hotel or restaurant Health certificate Strong leadership and people management skills Excellent communication and problem-solving abilities Basic financial and reporting skills Ability to work flexible hours, including weekends and holidays go to method of application »