House Keeper
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WHY THIS JOB EXISTS
As Head Housekeeper, you’ll oversee daily housekeeping operations, mentor staff, and deliver personalised guest experiences. This hands-on leadership role ensures all guest suites and shared spaces are flawlessly maintained, aesthetically presented, and aligned with our commitment to exceptional guest service and sustainability.
DUTIES AND RESPONSIBILITIES
NB: Please note that this is not an exhaustive list of dutiese
Deliverables
- Lead, train, and supervise housekeeping and laundry teams.
- Maintain impeccable room and public area standards through regular inspections and SOP enforcement.
- Coordinate personalised turndown and in-room guest experiences.
- Manage inventory, linen control, and stock levels.
- Ensure compliance with health, hygiene, and safety protocols.
- Support sustainability practices using eco-conscious products and processes.
- Collaborate with other departments and report to the Camp Manager.
Qualifications & Experience:
- Diploma or Degree in Hospitality or Housekeeping Management.
- 3–5 years’ experience in a senior housekeeping role in a luxury lodge, safari camp, or 5-star hotel.
- Strong leadership, communication, and training skills.
- Excellent attention to detail and guest service standards.
- Proficiency in English (other languages an advantage).
- MS Office proficiency.
- Previous experience in remote or bush-based hospitality is highly desirable.
- Basic First Aid Certification is an added advantage.