HUB Coordinator

Your responsibilities

• Build, lead and continuously develop the Global Admin HUB and its team in Nairobi
• Lead the recruitment, onboarding and training of HUB team members in coordination with Head Office
• Manage the day-to-day operations of the HUB and provide operational supervision, guidance and support to the teams
• Ensure timely, efficient and high-quality service delivery in accordance with agreed Service Level Agreements
• Support the phased transition and integration of operational processes and systems into the HUB
• Act as a key liaison between the HUB, Country Offices and Head Office, ensuring effective communication, coordination and alignment across workflows
• Coordinate the resolution of operational issues together with HUB teams and relevant country stakeholders
• Ensure compliance and quality assurance across HUB-managed processes in line with internal procedures, controls and audit requirements
• Drive continuous improvement of HUB operations and adapt processes in line with WHH’s digital transformation
• Contribute as a key operational stakeholder and member of the ZAMI Core Team, identifying risks and challenges, sharing lessons learned and supporting successful implementation
• Coordinate the documentation and exchange of lessons learned and good practices between the HUB and Head Office

Your profile

• A university or technical college degree in a relevant field
• 2–5 years of relevant professional experience, ideally gained in countries of the Global South
• Experience in coordinating and organizing operational processes; experience in financial processing of projects is an advantage
• Strong leadership and people management skills, with the ability to guide and develop a diverse team
• Strong organizational and coordination skills and the ability to manage multiple stakeholders and operational priorities
• A collaborative and solution-oriented working style, combined with initiative and sound decision-making skills
• Strong intercultural communication and negotiation skills and the ability to work effectively across countries and organizational units
• You recognize the growing value of data in your field and are eager to build your awareness and skills to incorporate data-informed approaches into your work
• Excellent English language skills; knowledge of an additional international language, particularly French or Arabic, is an advantage