Job Purpose

• The HR Manager will be embedded within the Bellways Operations Department serving as a strategic HR Business Partner (BP). The role is responsible for aligning HR practices with business objectives, driving people strategy, and ensuring operational excellence across HR and administration.
• The position provides dedicated HR support to Customer Order Manager (COM) Production, Imports, Warehouse and Logistics, with a strong focus on end-to-end recruitment, workforce planning, performance management, employee relations and talent development, ensuring the department is staffed with high-performing talent.

Key Responsibilities1. HR Business Partnering

• Act as a trusted advisor to Operations leadership on all HR matters.
• Align HR strategies with departmental goals and business priorities.
• Support organizational design, workforce planning, and productivity improvement.
• Provide HR insights and analytics to support decision-making.
• Drive HR support across COM, Production, Imports, Warehouse and Logistics.

Recruitment & Talent Acquisition

• Lead end-to-end recruitment (sourcing, interviewing, selection, onboarding).
• Partner with hiring managers to understand workforce needs.
• Ensure timely hiring of high-quality candidates for operational roles.
• Build and maintain a strong talent pipeline.
• Strengthen employer branding within the operations function.

Onboarding & Employee Integration

• Oversee structured onboarding and induction programs.
• Ensure smooth integration of new hires into teams.
• Drive early-stage engagement, productivity, and retention.

Performance Management & Appraisal

• Implement and monitor performance management frameworks.
• Support goal setting, KPI alignment, monthly and quarterly performance reviews.
• Track employee productivity and recommend improvements.
• Manage underperformance and implement PIPs in collaboration with HODs.
• Maintain updated JDs, KPIs and appraisal tools.

Learning & Development

• Conduct skills gap analysis across Operations.
• Design and implement internal training and capacity-building programs.
• Drive leadership and supervisory development initiatives.
• Support succession planning and career pathing.

Discipline &  Grievance Handling

• Handle conflict resolution and grievance processes end-to-end.Manage disciplinary actions (investigations, hearings, outcomes).Ensure compliance with Kenyan Employment Act during cases.Involve MD only at the appeal stage

Employee Relations & Engagement

• Promote a positive work culture and employee experience.
• Handle employee grievances, disciplinary matters and conflict resolution.
• Drive staff engagement initiatives and feedback mechanisms (including 360° reviews).
• Support retention strategies for critical operational roles.

Compliance, Legal & Industrial Relations

• Stay up to date on Kenyan labor laws and HR best practices.
• Ensure compliance with OSH, FKE and employment standards.
• Promote diversity, inclusion and ethics.
• Act as liaison with legal counsel for HR cases and disputes.
• Act as liaison with legal counsel for HR cases and disputes.9. HR Operations, Policies & Compliance
• Ensure adherence to HR policies, SOPs and Kenyan labor laws.
• Develop, update and implement HR policies aligned to operational needs.
• Maintain accurate employee records, contracts and HR documentation.
• Liaise with legal counsel on HR compliance and employee matters.

Compensation, Payroll & Benefits

• Support payroll processing (accuracy, timelines, and compliance).
• Validate overtime, deductions and operational allowances.
• Manage benefits administration and recommend improvements.
• Support development of incentive structures for operational teams.

Attendance, Leave & Workforce Planning

• Monitor attendance and leave to ensure operational continuity.
• Maintain accurate trackers and provide monthly reports to HODs.
• Align workforce availability with operational demands.

Health, Safety & Wellbeing

• Ensure OSH compliance across all operational sites.
• Promote safety standards, PPE usage and workplace wellbeing.
• Drive staff welfare and wellness programs.

HR Strategy, Reporting & Business Support

• Align HR strategy with business and operational goals.
• Provide HR analytics, reports and workforce insights.
• Support cost management, productivity improvement and efficiency initiatives.
• Partner with Finance, Procurement and Operations to enhance performance.

HR Technology & Process Improvement

• Implement HRIS systems and automate HR processes.
• Improve HR workflows and reporting efficiency.
• Strengthen data accuracy and confidentiality.

Office Administration (Operations Support)

• Oversee admin staff (drivers, riders, warehouse support, cleaners, security).
• Ensure alignment of admin roles with KPIs and operational needs.
• Manage service providers and administrative contracts.
• Oversee office maintenance, repairs and facility management to ensure a safe and efficient working environment.
• Coordinate timely repairs and preventive maintenance of office infrastructure and equipment.
• Manage vehicle maintenance, servicing, insurance and compliance.
• Handle business licenses, insurance renewals and statutory certifications.
• Approve staff travel, per diem and logistics coordination.

Exit & Separation Management

• Manage offboarding processes professionally.
• Manage exit processes including interviews and documentation.
• Ensure compliance and proper documentation during separation. 

Qualifications & Experience

• Bachelor’s degree in Human Resource Management, Business Administration or related field.
• Higher Diploma in Human Resource Management or CHRP accreditation
• Minimum 5–7 years’ HR experience, with strong exposure to recruitment and operations support.
• Proven experience as an HR Business Partner, preferably supporting operational teams.
• Strong knowledge of Kenyan labor laws and HR best practices.
• A member of IHRM

Key Competencies

• Strong recruitment and talent assessment capability
• Business acumen and strategic thinking
• Excellent stakeholder management and communication skills
• High integrity and confidentiality
• Problem-solving and decision-making ability
• Ability to work in fast-paced, operations-driven environments
• Strong organizational and execution skills