Responsibilities

• Provide first-line ICT support to users.
• Install and configure computer hardware and software.
• Troubleshoot hardware, software, and network issues.
• Maintain computers, printers, and peripheral devices.
• Support network administration and internet connectivity.
• Install system updates and security patches.
• Manage user accounts and access permissions.
• Perform routine data backup and recovery procedures.
• Monitor ICT equipment performance and maintenance schedules.
• Support CCTV, biometric, and communication systems.
• Maintain ICT inventory and asset registers.
• Assist in website and email administration.
• Train users on ICT systems and applications.
• Maintain ICT documentation and user manuals.
• Ensure compliance with ICT policies and cybersecurity standards.
• Perform any other duties assigned by management.

Skills & Requirements

• Bachelor's Degree Information Technology.
• Computer Science Qualification Accepted.
• Two Years ICT Experience.
• Hardware Troubleshooting Skills.
• Network Administration Knowledge.
• Microsoft Office Expertise.
• Windows Systems Knowledge.
• Basic Cybersecurity Knowledge.
• Database Knowledge Advantage.
• ERP Systems Exposure.
• Good Communication Skills.
• Customer Service Orientation.
• Technical Support
• Network Administration
• Hardware Maintenance
• Software Installation
• Problem Solving
• Customer Service
• ICT Documentation
• Cybersecurity Awareness
• Team Collaboration
• Time Management
• Communication Skills
• Attention to Detail

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