ICT Assistant
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Responsibilities
- Provide first-line ICT support to users.
- Install and configure computer hardware and software.
- Troubleshoot hardware, software, and network issues.
- Maintain computers, printers, and peripheral devices.
- Support network administration and internet connectivity.
- Install system updates and security patches.
- Manage user accounts and access permissions.
- Perform routine data backup and recovery procedures.
- Monitor ICT equipment performance and maintenance schedules.
- Support CCTV, biometric, and communication systems.
- Maintain ICT inventory and asset registers.
- Assist in website and email administration.
- Train users on ICT systems and applications.
- Maintain ICT documentation and user manuals.
- Ensure compliance with ICT policies and cybersecurity standards.
- Perform any other duties assigned by management.
Skills & Requirements
- Bachelor's Degree Information Technology.
- Computer Science Qualification Accepted.
- Two Years ICT Experience.
- Hardware Troubleshooting Skills.
- Network Administration Knowledge.
- Microsoft Office Expertise.
- Windows Systems Knowledge.
- Basic Cybersecurity Knowledge.
- Database Knowledge Advantage.
- ERP Systems Exposure.
- Good Communication Skills.
- Customer Service Orientation.
- Technical Support
- Network Administration
- Hardware Maintenance
- Software Installation
- Problem Solving
- Customer Service
- ICT Documentation
- Cybersecurity Awareness
- Team Collaboration
- Time Management
- Communication Skills
- Attention to Detail