ICT Manager
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KEY RESPONSIBILITIES
- Oversee the hotel's entire IT infrastructure, including local networks (LAN/WAN), servers, cloud systems, backup solutions, and guest/staff Wi-Fi networks.
- Manage and maintain specialized hospitality software, including Property Management Systems (PMS), Point of Sale (POS) systems, and keycard locking systems.
- Implement robust cybersecurity measures, firewalls, and data protection protocols. Oversee the maintenance of CCTV, access control, and IP telephony systems.
- Provide timely technical support to all departments and ensure minimal downtime for guest-facing technologies (e.g., in-room entertainment, conference room AV setups).
- Manage relationships with external IT vendors, service providers, and ISPS. Keep an accurate inventory of all hardware, software licenses, and IT assets.
- Advise management on technology upgrades, IT budgeting, and innovative solutions to enhance operational efficiency and guest satisfaction.
QUALIFICATIONS & EXPERIENCE
- Bachelor's degree in Computer
- Science, Information Technology, or a related field.
- Proven experience as an IT Manager or in a similar leadership role, preferably in the hospitality industry.
- Professional certifications are highly desirable.
- Hands-on experience with hotel- specific systems such as Property Management Systems, Point of Sale (POS) systems, and keycard systems. Strong knowledge of network management, security, and troubleshooting.
- Excellent problem-solving abilities, strong leadership skills, and the capacity to work efficiently under pressure in a 24/7 environment.