ICT/IT Officer

JOB PURPOSE
To provide reliable, secure and efficient ICT services across the hospital by maintaining computer systems, networks, software, hospital information systems and communication infrastructure. The ICT / IT Officer ensures the availability, integrity and confidentiality of hospital data, supports users in all departments and facilitates the effective use of technology in patient care, administration and hospital operations.

MINIMUM QUALIFICATIONS

• Bachelor's degree or Diploma in Information Technology, Computer Science, Information Systems, ICT or an equivalent relevant qualification from a recognised institution.
• Relevant practical experience in ICT support, systems administration, networking or a similar role.
• Demonstrable ability to troubleshoot computer hardware, software, network and user-access issues.
• Knowledge of computer networks, operating systems, data backup, cybersecurity anduser support.
• Proficiency in Microsoft Office and common ICT applications.
• Good written and verbal communication skills.

DESIRABLE QUALIFICATIONS AND EXPERIENCE

• Relevant certifications in networking, systems administration, cybersecurity or IT service management.
• Experience supporting a hospital management system, electronic medical records or otherhealthcare information systems.
• Experience in a hospital or other healthcare environment.
• Knowledge of database administration, cloud services, access controls and disasterrecovery.
• Familiarity with healthcare data confidentiality requirements and applicable Kenyan dataprotection laws.