Job Summary

• The Indoor Sales Representative is responsible for engaging with prospective and existing customers through email, telephone calls, and live website chats to promote and sell the company's products and services.
• The representative will respond to and follow up on inbound email and telephone inquiries, maintain accurate and up-to-date customer information in the CRM system, and identify opportunities for upselling and cross-selling to existing customers.
• The representative will also be responsible for conducting market research to monitor industry trends, customer needs, and competitors' products and offerings.
• The role involves generating and qualifying leads, preparing appropriate quotations, following up on sales opportunities, and accurately processing customer purchase orders to support the achievement of sales targets and business growth.

Main Responsibilities

• Advising customers on suitable products and solutions based on their specific needs, applications, and technical specifications.
• Preparing accurate customer quotations and conducting timely follow-ups to convert opportunities into sales.
• Processing customer purchase orders and liaising with the Logistics Department to ensure orders are fulfilled and delivered within the agreed timelines.
• Maintaining strong working relationships with existing clients by providing exceptional customer service, addressing their needs, and identifying opportunities for additional sales. Responding to and following up on sales inquiries received through website chats, emails, and inbound telephone calls.
• Preparing tender documents in accordance with specified tender requirements.
• Previous experience in tender preparation and submission will be an added advantage.
• Developing and maintaining in-depth knowledge of the company's products, including their features, applications, benefits, and competitive advantages
• Recording and updating all potential sales opportunities in the CRM system and ensuring timely and consistent follow-up.
• Conducting market research to identify emerging customer needs, market trends, and potential sales opportunities.
• Identifying and pursuing opportunities for upselling and cross-selling to existing customers.
• Performing any other duties and responsibilities as may be assigned from time to time.

Job Specifications

• A university graduate with a bachelor's degree in chemistry, Laboratory Sciences, or a related laboratory-based field is. preferred.
• Must have strong computer skills and proficiency in Microsoft Office applications, particularly Microsoft Excel.
• Analytical laboratory equipment knowledge is Critical Success Factors for the Job Behavioral Skills
• Excellent customer service and relationship management skills