Key Responsibilities

• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT equipment.
• Perform routine maintenance and troubleshooting of computer hardware and software.
• Ensure all company devices are connected, functional, and operating efficiently.
• Provide first-level technical support and resolve IT-related issues promptly.
• Install, update, and maintain operating systems and business applications.
• Monitor network connectivity and assist in resolving internet and network-related issues.
• Set up user accounts, email accounts, passwords, and system access permissions.
• Maintain an inventory of IT equipment, software licenses, and accessories.
• Diagnose and repair faulty IT equipment.
• Support data backup and recovery processes.
• Ensure antivirus software and system updates are regularly maintained.
• Assist with the installation and maintenance of CCTV systems, biometric devices, and other office technologies where applicable.
• Provide technical support during meetings, presentations, and company events.
• Document IT issues, resolutions, and maintenance activities.
• Ensure compliance with the organization's IT policies and information security procedures.
• Perform any other IT-related duties assigned by management.

Qualifications & Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 1–2 years' experience in an IT support or related role.
• Basic knowledge of computer hardware, software, networking, and operating systems.
• Experience supporting Microsoft Windows operating systems and Microsoft Office applications.
• Knowledge of network troubleshooting and basic IT security practices will be an added advantage.

Key Competencies

• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to prioritize tasks and work under minimal supervision.
• Strong organizational and time management skills.
• High level of integrity and attention to detail.
• Ability to work independently and collaboratively within a team.
• Willingness to learn new technologies and adapt to changing business needs.

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