IT Officer

Key Duties and Responsibilities

• Manage and maintain IT infrastructure, including servers, network, Wi-Fi, switches, and cabling
• Administer the company ERP system, manage user access, and troubleshoot system issues
• Provide first and second-line IT support to staff for laptops, desktops, printers, and mobile devices
• Set up new devices, user accounts, and email for new employees
• Manage the company email system, shared drives, and collaboration tools
• Implement and enforce IT security policies, including password management and data access controls
• Conduct regular data backups and test recovery procedures
• Monitor for and respond to cybersecurity threats and unauthorized access
• Manage and maintain the CCTV surveillance system and access control systems
• Support production floor technology such as barcode scanners and label printers
• Maintain the IT asset register and liaise with vendors for technology installations and upgrades
• Train staff on ERP and other business systems, and develop simple user guides

Qualifications and Experience

• Diploma or Degree in Information Technology, Computer Science, or a related field
• 2–5 years of experience, with at least 2 years in IT support or systems administration
• Hands-on experience administering an ERP systems
• Solid understanding of LAN/WAN, TCP/IP, firewalls, and network security principles
• Proficiency in administering Microsoft 365 or Google Workspace
• Relevant certifications (CompTIA A+, Network+, ITIL) are an added advantage
• Experience with CCTV and biometric access control systems is an added advantage
• Self-starter who is calm under pressure and communicates well with non-technical staff