Laundry Supervisor

Job Purpose

• To supervise laundry operations by ensuring efficient cleaning, pressing, handling and distribution of linen, uniforms and guest laundry while maintaining quality standards, inventory control and operational efficiency.

Key Duties and Responsibilities

• Supervise daily laundry operations and assign duties to laundry attendants.
• Ensure proper washing, drying, ironing, folding and distribution of linen and uniforms.
• Inspect laundered items to ensure quality standards are achieved.
• Monitor linen inventory and recommend replacement where necessary.
• Ensure laundry equipment is properly maintained and serviced.
• Coordinate with Housekeeping and other departments on linen requirements.
• Monitor usage of detergents, chemicals and other laundry supplies.
• Ensure compliance with laundry hygiene and occupational safety standards.
• Maintain accurate laundry records and reports.
• Handle guest laundry requests and ensure timely delivery.
• Train and supervise laundry staff.
• Perform any other duties as may be assigned by the Executive Housekeeper.

Key Performance Indicators (KPIs)

• Laundry turnaround time.
• Linen quality inspection scores.
• Linen loss percentage.
• Guest satisfaction with laundry services.
• Laundry equipment uptime.
• Compliance with laundry SOPs.
• Inventory accuracy.
• Staff productivity.
• Reduction in chemical and water wastage.
• Timely completion of laundry schedules.

Education, Skills and Experience

Must have:

• Diploma or Certificate in Hospitality Management, Housekeeping & Laundry Operations or a related field from a recognized institution.
• Minimum of three (3) years' relevant experience in laundry operations, preferably in the hospitality industry, with at least one (1) year in a supervisory role.
• Sound knowledge of commercial laundry operations, linen management and fabric care.