Lay Patient Navigator

Posted: Jul 05, 2026 Expires: Not specified View Jobs in Medical / Healthcare
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Industry Healthcare / Medical Founded 1915 Type Public Website http://kijabehospital.org/ Address P.O. Box 20, Kijabe 00220, Kenya
View All Jobs at AIC Kijabe Hospital

Job Duties and Responsibilities

  • Coordinate care for patients who are managed by multi-disciplinary teams to ensure actions are swiftly implemented
  • Guide patients to and between different service points to reduce confusion and time wasted getting lost
  • Monitor registration and waiting areas for congestion, provide patients with realistic wait-time expectations using the structured data available
  • Serve as sources of real-time feedback to departmental heads and Quality Management before they require formal written complaints.
  • Collect patient feedback across the institution

Applicants Qualifications, Experience, Competencies and Attributes

  • Diploma or Degree in Business Administration or equivalent
  • Discretion and sound judgment when handling sensitive conversations or escalating complaints
  • Problem solving & Innovative approach to challenges

Application Deadline July 8th, 2026

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