Loan Recovery Officer
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Job Purpose
- The Loan Recovery Officer is responsible for the receivables risk management (RRM). This includes among others, Portfolio management and Loan Workouts.
Responsibilities
- Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
- Ensure proper documentation of open loan cases.
- Ensure customers are paying on time in assigned loan portfolio
- Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
- Recommend and work with external service providers on portfolio management by escalating repossession cases.
- Customer education to customers on impact on loan non-repayments.
- Supporting the analysis of causes for portfolio deteriorations
- Providing regular portfolio, compliance and routine report to the Write Off and Repossession Coordinator.
- Restructure loan repayment plan from delinquent clients as per policy and procedure.