Mall Manager
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Location: Kahawa West, along Kamiti Road, Nairobi
A reputable shopping mall located along Kamiti Road, Kahawa West, is seeking a qualified, experienced, and results-driven Mall Manager to oversee mall operations, tenant relations, leasing, and overall business performance.
KEY RESPONSIBILITIES
- Oversee daily mall operations and ensure smooth running of all facilities.
- Source new tenants, negotiate leases, and manage tenant relationships.
- Monitor rent collection, rental arrears, and tenant retention.
- Develop and implement marketing strategies to attract shoppers and tenants.
- Supervise security, cleaning, maintenance, and other facility management services.
- Manage budgets, operational costs, and financial performance.
- Handle customer complaints and resolve tenant-related issues.
- Ensure compliance with relevant safety regulations and operational standards.
- Prepare regular management reports and recommend improvements to mall performance.
QUALIFICATIONS & REQUIREMENTS
- At least 7 years of proven experience managing a shopping mall, commercial centre, or similar property.
- Diploma or degree in Business Management, Business Administration, Commerce, or an equivalent qualification.
- Demonstrated experience in tenant sourcing, leasing, rent collection, and tenant retention.
- Strong leadership, operational management, and customer service skills.
- Good understanding of mall marketing, security, maintenance, and facilities management.
- High integrity, excellent communication, and strong negotiation skills.
- Must be willing and available to work in Kahawa West, Nairobi.